Pragma Support

Something not working? Tell us and we will get to it.

Support covers Pragma on macOS, Linux, and Windows, and Pragma Go on iPhone, iPad, Android, and the browser. Send the form below and it reaches us directly. A person reads every request and replies by email within 2 business days.

Answers you can get right now

Most questions are already answered in one of these three places, and they are faster than waiting on us.

Documentation

Setup, worktrees, agent plugins, the CLI, and the SDK. Start here for how something is meant to work.

Read the docs

Known issues

Bugs and requests we are tracking in the open. Someone may already have reported what you are seeing.

Browse issues

Discussions

Questions, workflows, and plugin ideas answered by the maintainers and other people running agents.

Ask the community

Contact support

Every field marked optional can be left blank. The more precisely you can describe what you expected and what happened instead, the fewer rounds it takes.

Response time
Within 2 business days, to the address you give us.

For example: Pragma 1.4.2 on macOS 26, or Pragma Go 1.2 on iPhone 15.

What you expected, what happened instead, and the steps that get there. Please leave out passwords, tokens, and anything you would not publish.

We reply within 2 business days, to the email address you enter here.

Your data, and getting rid of it

The full rules are in the privacy policy.

There is no account to delete

Neither app asks you to register. Your projects, terminals, and agent transcripts stay on machines you control, and Pragma Go talks only to the copy of Pragma you paired it with. Unpairing removes the stored connection details from the device and revokes it on the desktop.

What a support request leaves behind

The message you send here is delivered to our support inbox and kept only as long as it takes to resolve your request. Ask us to delete it at any point, and we will, including the copy in the inbox.

Please leave secrets out

Do not paste access tokens, API keys, passwords, or private source into the form. Redact them from logs first. If you need to send something sensitive, say so and we will arrange a channel for it.

Security and accessibility

Reporting a vulnerability

Send it through the form above and choose “A security or privacy concern” rather than opening a public issue — the form is private, and an issue is not. We acknowledge security reports within 2 business days and will tell you when a fix ships.

Accessibility barriers

If anything in Pragma, Pragma Go, or this site is unusable with VoiceOver, TalkBack, a keyboard, or at your text size, report it the same way and mark it as an accessibility problem. We treat those as defects, not as feature requests.